Everything starts with a phone call or a text
Toll-Free (855) 255-7999
Call/Texting 604-255-7999
Call / Texting 604-255-7999 | Toll-Free (855) 255-7999

Telephone & Text Support

604-255-7999 (phone or text) or 1-855-255-7999 (phone only)

Telephone Support - help is just a phone call away

Our telephone support counsellors are parents who get it. All of our counsellors have extensive training in perinatal mental health and many have experienced a tough adjustment to parenthood themselves. 

We understand the ups and downs that come with early parenthood and we are here to reassure you that you are not alone and that you will feel better.

“During a phone call from PPPSS I began to feel that I could be myself without worrying that people might think I was crazy or weird. It was after that phone call that I started remembering that I could be myself.”

Telephone support is available to anyone who is pregnant or parenting a child under the age of 3, or is supporting someone who is. We know that supporting parents means supporting their families and communities as well.

You are welcome to call in to talk to us as much as you need to. There is no limit on our services. You are not alone, and you deserve support. No referral is necessary to get telephone support from us. All you need to do is pick up the phone and dial.

To speak with one of our support counsellors, please give us a call at 604-255-7999 or toll-free at 1-855-255-7999.

To speak with one of our support counsellors, please give us a call at 604-255-7999 or toll-free at 1-855-255-7999.

We are available to talk Monday through Friday from 10am to 3pm Pacific time (our phone lines are closed on all stat holidays). You can call in at any time and leave a detailed message and we will get back to you as soon as we can. 

All new messages are returned within one business day.

If you have left us a message and have not heard back from us within one business day, please call again. If there are technical difficulties when you leave a message (bad reception, etc.) we may not be able to hear your phone number correctly.

Note: we are not a crisis line. If you are in immediate need of support, please call your local crisis line, or the BC Mental Health Line at 310-6798. If you or someone you are supporting is having suicidal thoughts or is in a life-threatening mental health crisis, please go to your local emergency department or call 911.

Text Support

TEXT NOW: 604-255-7999

There are many reasons why people prefer to text instead of talking on the phone. Whether you are trapped under a sleeping baby, have a quick question, or need privacy, texting is always an option for you. You do not need a referral from a health care professional to get support from us. All you need to do is send us a text.

Our text support line is open Monday through Friday from 10:30 am to 2:30 pm Pacific time (we are closed on all stat holidays) and the number to text is 604-255-7999. If you text us outside of those hours, we will not be able to respond to your message. 

You are welcome to text us as often as you need to. You are not alone, and you deserve support.

Occasionally, there may be technical issues when texting. If you do not get a response from us within 20 minutes, please text again, or call our telephone support line at 604-255-7999 (toll-free at 1-855-255-7999).

Support PPPSS

As a nonprofit and registered charity, we rely on funding from government, community grants, and private donations. Thank you for supporting us so we can continue offering support to new parents and families.